Client Relations

Position Objective

The Client Relations manager is the friendly face of Quokka Firm for our existing clients. You will manage expectations, resolve concerns, and ensure high levels of client satisfaction throughout the project lifecycle.

Role Responsibilities

• Serve as the primary liaison between the client and the internal development teams.
• Manage client expectations regarding project timelines, deliverables, and scope.
• Address client inquiries, concerns, and feedback promptly and professionally.
• Conduct regular check-ins to ensure client satisfaction and project alignment.
• Identify opportunities for upselling or extending services with existing clients.

Selection Criteria

Please address the following criteria in your application:

• Exceptional interpersonal and customer service skills.
• High level of empathy and patience in handling client concerns.
• Strong verbal and written communication skills.
• Ability to manage multiple client accounts simultaneously without losing attention to detail.